Last updated: August 11, 2026
At Vertex Digital Store, we want you to love what you ordered. If something isn't right, we're happy to help.
Return Window
You have 14 days from the date you receive your order to request a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with the original tags and packaging intact.
How to Start a Return
To start a return, please contact us at vertexdigitalltdstore@gmail.com with your order number and the reason for your return. Once your return is approved, we will provide instructions on how and where to send your item.
Items sent back without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Exchanges
If you'd like to exchange an item for a different size or color, please contact us and we will let you know if the item is available.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Gift cards
- Items that have been used, worn, or damaged by the customer
Return Shipping
Unless the item was received damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Vertex Digital Store 1500 N Grant St, Denver, CO 80203, United States Phone: +1 347-824-5640 Email: vertexdigitalltdstore@gmail.com