Last updated: August 06, 2026
At Vertex Digital Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Please read our return and refund policy below.
1. Return Eligibility
You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and in the same condition that you received it
- In its original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
The following items cannot be returned:
- Items marked as final sale or clearance
- Rings and jewelry that have been worn or resized
- Items damaged due to misuse or normal wear and tear
2. How to Start a Return
To initiate a return, please contact us at vertexdigitalltdstore@gmail.com or Support@vertexdigitalltd.store with your order number and reason for return. Our team will review your request and provide instructions, including the return shipping address.
Please do not send items back without contacting us first, as returns sent without prior authorization may not be accepted.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method, as we are not responsible for items lost in transit during the return process.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original payment method within 5–10 business days
- Original shipping charges are non-refundable unless the return is due to our error
- A confirmation email will be sent once your refund has been processed
5. Exchanges
If you'd like to exchange an item for a different size or color, please contact our support team. Exchanges are subject to product availability. If the item you want is unavailable, we will process a refund instead.
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will offer a replacement, exchange, or full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank, as processing times vary. If you've done this and still have not received your refund, please contact us at vertexdigitalltdstore@gmail.com.
8. Order Cancellations
Orders can be canceled within 12 hours of placement, provided they have not yet been shipped. To request a cancellation, contact us as soon as possible with your order number.
9. Contact Us
For any questions about returns, refunds, or exchanges, reach out to us:
Store Name: Vertex Digital Store
Email: vertexdigitalltdstore@gmail.com or Support@vertexdigitalltd.store
Address: 1390 Market St, San Francisco, CA 94102, USA
Website: https://vertexdigitalltd.store/